You have questions, we have the answers
Here you will find the frequently asked questions (FAQ) about Baby monitor Sandy.
Top 6 FAQs
What can Sandy do?
How can I use the app when I am on the phone?
Can I set the notifications individually?
Is Sandy radiation-free?
How many people can use the app?
Did Sandy already have songs stored when it was delivered?
About Baby Monitor Sandy
General Sandy (appliance)
The most enchanting baby monitor in the world "Sandy" combines for the first time the functions of a baby monitor with a media player for babies and toddlers from 0 to 7 years. Sandy is a "Swiss Made" product that supports parents in everyday life with its innovative technology and versatile functions and gives them relaxing hours. Later, Sandy accompanies the little ones into enchanting worlds of adventure. The play buttons - our belly buttons - can easily be placed on Sandy's belly and the best-known and most popular stories, songs and sounds will start to sound from his little feet.
How is Sandy supplied with power?
The power supply is provided by the integrated rechargeable battery, which lasts for about 12 hours. This can be charged via the supplied mains adapter (= charging station) or via any USB charging cable.
Can I attach Sandy to the bed?
Sandy is supplied with a bed mount. You can mount the charging cradle directly on this cradle to keep Sandy powered around the clock. You can also place Sandy with the charging cradle on a dresser or bedside table.
Does Sandy work during a power cut?
Sandy will work for about 12 hours in the event of a power cut thanks to the built-in rechargeable battery. Remember to put Sandy back on the charging station after a power cut. If there is a power cut, you will be notified in the Sandy app.
Will I be notified of the battery status?
You can view the battery status in the display on the Sandy screen and in the Sandy app. You will be notified when the battery level is low (20%) and critical (10%).
Will I be notified if I am no longer connected to Sandy?
The app will notify you if you are no longer connected.
Where is Sandy produced?
Sandy was developed and is produced in Switzerland. The baby monitor bears the Swiss Made label.
Does Sandy also come in different sizes?
No. Sandy is only offered in this size. You can order socks and hats in different colours for it.
General Sandy application (parent unit)
. The parent unit is your mobile phone. Sandy is linked to an application that was developed by us. This is available for download free of charge from the App Store or Google Play Store after delivery.
How can I use the app when I'm on the phone?
You can pair several mobile phones with Sandy. If you have an old mobile phone lying around, we recommend that you also pair this mobile phone with Sandy. This serves as an additional parent unit.
Can I set the notifications individually?
You decide when the app notifies you. Meaning: all functions that are controlled via the app can be personalised (notifications, timers, etc.)
Does the app also notify me at night (or in flight mode)
. Sandy will get an "alarm clock" feature so that you will be notified even at night when you have your phone on silent. This option will be available with the first update.
What can I control via the app?
- Song selection (purchased play buttons are stored directly in the library).
- Light color and intensity
- Zoom function
- Brightness camera image
Sandy works without WLAN and can be connected via a LAN cable. However, this requires a LAN connection and a network adapter for Sandy. You will find such an adapter in our webshop (currently still under construction).
Is Sandy tap-proof and protected against data misuse?
Data security is our top priority, especially since children and sensitive data are involved. Therefore, we use a public key encryption process to ensure the highest standard of security. In this regard, we have a staff member who deals exclusively with the issue of "data protection".
Is there a risk of glass splinters through the display?
The display or touchscreen is made of PMMA (Plexiglas). There is therefore no danger of glass splinters for the little ones. However, if the display should be damaged, please contact our support team.
Can the integrated infrared light harm the eyes?
Sandy has an integrated sensor that detects when the baby or child comes too close to the IR light. The sensor adaptively adjusts the light intensity so that there is no danger to the eyes at any time.
. Sandy only works with an active internet connection. Sandy requires either a WLAN or a LAN connection. Please note the minimum requirements (upload rate at least 2 Mbit/s). The mobile phone does not have to be on the same network. A mobile network is sufficient for the application. We are working on Sandy connecting directly to the mobile phone even if no internet connection is available.
Can I pair 2 Sandys with only 1 app (twin function)?
Yes, two Sandys can be operated independently in the same environment without interference.
Can Sandy also be started with other devices (e.g. tablet)?
For transmission, Sandy currently only works via smartphone. We are working on ensuring that Sandy can also be connected to the tablet in the future.
What is the range of Sandy?
The range of Sandy is unlimited. All you need is an active internet connection.
How many people can use the app?
Basically, any number of people can use the app. We recommend pairing no more than three main users (usually parents). Also note that the more people accessing the camera at the same time, the more the transmission quality will suffer.
Can I also invite friends and family to the camera?
Yes, through our secure user management, you can invite third parties (family and friends) at any time, so that they too can capture a laugh or two from their favourite. You can also assign different rights or remove "invited persons" with one click. As the main user, you are always in control of who is accessing Sandy.
Are there any minimum technical requirements for using Sandy? Sandy requires a minimum bandwidth of your internet connection of 2 Mbps. With lower upstream bandwidth, there is a chance that the video quality will be pixelated and unclear; there could potentially be delays when starting a live stream. We therefore recommend installing an additional hotspot (WLAN booster) for houses with thick walls (including concrete) or regularly occurring connection problems.
Minimum requirements devices:
- Apple devices: For all future product and app enhancement updates, the Sandy App requires iOS version 11 or higher.
- Android devices: For all future product and app enhancement updates, the Sandy App requires Android version 5.0 or higher. Important: Devices without Apple or GooglePlay store will not be able to download the app!
Our motto: Sandy never gets old! This means that software updates will be made available regularly for both Sandy and the app. Please note the minimum requirements.
Do I have to pay for updates?
No. The updates are free of charge for Sandy owners.
Can I connect Sandy with Amazon Echo "Alexa" or Google Home?
This interface is planned and will be available later via update.
Is Sandy waterproof?
No, Sandy will not survive a stint in the bathtub. Sandy is first and foremost an appliance and can at most be dusted off and cleaned with a damp cloth. The unit will survive a few splash water attacks, but should be avoided. The same applies to moisture.
Can I turn or tilt Sandy's head?
Yes. Yes, you can manually rotate the head horizontally and tilt it vertically.
What can Sandy do?
. There is no content stored on Sandy itself. You will receive a Belly Button (BB) as a gift, on which over 120 minutes of lullabies and sounds are already stored. The radio play player works exclusively via purchased Belly Buttons (BBs).
Can I also use the radio play player without Belly Buttons (BB)?
Yes, provided you have purchased a BB. Purchased Belly Buttons are primarily for the little ones to select and play their own playlist. After purchasing a BB, the content is transferred directly to the app's media library. So as a parent, you can easily control everything through the app.
Sandy Belly Buttons (BBs)
BBs are play buttons that are placed on Sandy's belly. These are designed primarily for children aged 3 and over so that they can choose and play their own radio play or children's playlist.
How do the BBs work?
Thanks to their magnets, they are very easy to place on Sandy's tummy. The BBs store the respective radio plays, songs, melodies or sounds, which are played automatically as soon as the BB is placed on Sandy's belly.
How many play buttons (BBs) are already included with the standard Sky version?
Sandy comes with one Belly Button; this has over 120 minutes of fall asleep melodies & sounds stored on it.
Do I need Belly Buttons to play songs or stories through the app?
. Any BB purchased is automatically saved to the library. You can either play the content directly through the app (without the BB) or place the BB on Sandy's belly to start the playlist automatically.
How much does a Belly Button cost me?
A BB will cost between 10.00-20.00 depending on the content.
Will there also be well-known Belly Buttons (Disney, Grimm etc.)?
In a nutshell: of course 😉
Will there also be well-known belly buttons? Short and crisping: sure 😉
How many audiobooks, children's songs and sounds are basically installed on the Belly Buttons?
In the case of longer audio books, only a few or a few are stored on a Belly Button. If they are rather short stories or children's songs or sounds, a larger number of contents are stored.